Parts & Service

Customer Service and Consistent Parts Availability

At Taylor Sales and Service, we understand the importance of guaranteed performance, consistency in quality, and after-sales support.  Our Grade-A service organization remains comprehensive, flexible, and forward thinking; providing support quickly, professionally, and efficiently every time.

The Taylor Promise

  • Superlative service available 7 days a week, 365 days a year
  • 10 Technicians with over 150 years experience—located strategically across the state to ensure quick responses to repair needs
  • Continuous training throughout the year\
  • On-call service with factory-trained, refrigeration certified, qualified technicians
  • Toll-free emergency service at 800-258-2956
  • Top quality factory authorized replacement parts
  • Each service vehicle carries more than $30K in parts inventory—no time is lost waiting for ordered parts to arrive resulting in a 96% first time fix rate
  • Skilled service and support to 9 different lines of equipment: Taylor, Flavorburst, Kold Draft, Smokarama, Follet, Isa, Zummo, Rancilio, and Egro

For peace of mind and quality assurance, contact your Taylor Factory Authorized Distributor for all your service needs and work with technicians who have earned a coveted Taylor certification. This means that your local Distributor is skilled and qualified to do the job by meeting stringent guidelines for certifications, warranties, product training, and installation and maintenance procedures. Our service technicians are specially trained to install and maintain Taylor equipment with superior technical knowledge. In an effort to limit billed hours and total service cost to the customer, our technicians have exclusive access to special tools, proper documentation and factory support so they can identify and resolve potential problems on the spot.

Click Here To Request Service

You may also contact the Service Department regarding service information directly by emailing or calling 800.258.2956

Genuine Taylor Parts

Taylor® Parts. Your one stop shop for frozen dessert, frozen beverage, and grill parts!

You can count on our parts department to make sure you have what you need to keep your equipment in top working condition.

When it comes to servicing your equipment, it is important to get authorized replacement parts specifically designed to prolong the life of your machine. Likewise, it is necessary to keep up-to-date on wearable items.  Taylor Sales and Service offers their very own tune-up kits on select machines for just that purpose. Each tune-up kit comes equipped with all of the necessary parts required to keep your equipment running at peak performance. We also offer an auto-ship program for each tune-up kit; removing the hassle of ordering tune-up kits every time they are needed. This not only allows us to better support our customers, but also helps prevent future breakdowns, service costs, and prolongs the life of each Taylor model. Call now to learn more or sign up for our auto-ship program today!

Why should you insist on Genuine Taylor Parts?

genuine taylor parts v3

  • Preserve equipment efficiency
  • Maintain UL and/or NSF approvals
  • Exact drop in replacements
  • Exact electrical specifications and connections
  • Designed to meet rigorous factory lifecycle design specifications

Click Here To Request Parts

You may also contact the Parts Department regarding parts information directly by emailing or calling 800.258.2956